Documentation
For reliability, repeatability and training, a company should have documented standard operating procedures in strategic areas. Whether you are looking for consistency and/or compliance, the following is true: If your company cannot adequately spell out its processes of delivering quality goods or services, the odds of fulfilling them are low.
There is an art to determining what should be documented, however. A process widely known and consistently followed does not warrant documentation, except if necessary for training use or reference. Whether in electronic or paper form, documentation should be easily available and commonly understood by your employees to be effective. Document control is necessary to ensure that only current revisions are active.
As your consultant, Ms. Rhomberg can write, revise or edit your documentation, as well as establish document controls.
Documentation for ISO 9000 compliance
The ISO 9001 standard requires a quality manual, which describes your company's compliance to the standard. It also requires a minimum number of 6-10 procedures which explain exactly how this compliance takes place. Work instructions for specific operations may be required. Certain records that maintain evidence of your compliance must also be maintained.
